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| £80.00 |
Customer Care (Skills Course)
This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts. By the end of this course, you will: recognise why you need a customer care programme. have an action plan to install a customer care programme in you...[more] |
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| £242.00 |
Customer Relations
This course is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. At the end of the course you will be able to: Und...[more] |
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| £255.32 |
Customer Relations NCFE Level 2
This course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone.[more] |
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| £255.32 |
Customer Service Excellence NCFE Level 3
The programme is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence.[more] |
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| £80.00 |
Customer Service on The Telephone (Skills Course)
The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact. At the end of this course delegates will be able to:- improve customer self esteem describe and use techniques for good telephone communication...[more] |
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| £125.00 |
Debt Management Skills
"How to help yourself and others out of the debt trap" It is almost impossible to watch any news programme without hearing a reference to the increasing debt levels that have been incurred by the majority of the population. The easy availability of credit over the late 1990’s and early 2000’s led people to take on big...[more] |
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| £80.00 |
Direct Marketing (Skills Course)
This course aimes to help you produce an effective direct mail and/or telemarketing campaign using well-proven rules. By the end of the course you will be able to: understand how to choose the most appropriate direct marketing method(s) for you. plan a direct marketing campaign. produce successful direct mail and/...[more] |
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| £280.00 |
E-Business Management
E-business is everywhere. Most newspapers and magazines carry articles about the hottest new idea for conducting commerce over the Internet. But what is the truth behind the e-business world? How does it operate? How and why does a business go on-line? As e-commerce increasingly creeps into all facets of everyday lif...[more] |
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| £280.00 |
E-Business Strategy
E-business is a term that is used broadly for the act of doing business using the Internet and other electronic means. This might involve the integration of systems, processes, organisations, value chains and entire markets. In this course you will learn to assess the strategic impact of e-business on organisations a...[more] |
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| £255.32 |
Effective Business Communicating NCFE Level 2
This programme is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively.[more] |
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| £80.00 |
Effective Management (Skills Course)
The aim of this course is to help to identify, and to assist in developing, appropriate self and business management skills, to enhance your own and your team's performance, efficiency and profitability. At the end of this short course you will: be better able to control your business for improved profitability have...[more] |
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| £80.00 |
Effective Marketing (Skills Course)
No matter what business you are in, no matter what product of service you offer, you only make money by getting customers to buy that product or service. Getting customers and satisfying their needs is what makes a business successful. Marketing your business should be an integral part of every working day. Marketin...[more] |
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| £150.00 |
Effective Public Speaking
There is much to be done in this world. Look around you and see all the problems that are yet unsolved. Thousands of people need help in this country, and certainly abroad. Scores of organisations realise this need. They need you. You can play your part and give voice to your feelings, your ideas, your beliefs. Being ...[more] |
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| £80.00 |
Employing People (Skills Course)
This aim of this course is to enable small business owners/managers to recruit and employ people effectively. At the end of this short course you will be able to: Assess your recruitment needs Identify the most effective method of recruitment Apply the aspects of employment legislation relevant to the size of your...[more] |
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| £465.00 |
Employment Law Diploma Level 3
This OLQA Quality Assured Level 3 Diploma explains the various influences and rules which dictate the nature of the relationship between employer and employee, one that almost citizens can relate to. The course endeavours to place the employment relationship within its context in our legal system and explains how the various sources of law have developed and govern the operation of the contract of employment. It is hoped the coverage of this course will motivate students to progress further and perhaps embark upon a career within law or a human resources related discipline.
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| £310.00 |
Equine Business Management
Even though the horse industry is fragmented, it is still a major employer of labour, though its identity and significance is often overlooked. This may be because of the small size and variety of the various individual units of which it is comprised. The main objective of this course is to provide you with the necess...[more] |
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| £280.00 |
Events Management
The Event Management course is designed to enterprise the participant towards the management of associations, clubs, special interest groups, political, government, sports, hotel convention planning, and much more. Event Management is a course that offers a very special opportunity; it is the opportunity of coupling ...[more] |
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| £200.00 |
Executive Office Skills
This course has been specifically designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. The course will introduce the benefits of good customer care, explore ways of handling complaints, raise awareness of good practice in...[more] |
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| £310.00 |
Farming Management
Have you always wanted to work your own farm, or have the land, but not the skills? This unique course in Farming and Management will provide you with the skills needed to achieve these tasks. Due to a number of key factors, such as cost and suitable knowledge, the people who are most likely to become farmers are thos...[more] |
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| £178.73 |
Fast Food & Snack Bar Management Certificate
This programme is designed for people who wish to gain an understanding of how to plan, establish and run a successful fast food outlet.[more] |
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IGCSE
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