Course Overview
A good Customer Service department is crucial to the success of any business.  After all, it's Customer Services that is so often seen as the face of the company, effectively and efficiently dealing day in day out with any queries or complaints.

By taking the Global Online Assessment for Learning (GOAL) course, you'll learn everything from building customer loyalty, to overcoming communication barriers, to balancing the needs of the customers and the company you're working for.

Your role will also enable you to influence effective changes in the workplace - so it's not just the customers who'll value your opinion, it'll be your employers too!

Good customer care skills are vital to get ahead in the workplace - start to develop yours today with this ICS home study course.

Key Topics
The Developing Role of Customer Service
Reliability in Service Systems
Communicating with Internal and External Customers
Solving Customer Problems
Influencing Effective Changes

Pre-requisites
The great news is that you don't need any previous experience to take this course.

Study Time
140 hours approx. For example: 12 hours per week to complete in 3 months, or 3 hours per week to complete in 12 months. Study as little or as much as you wish.

Support
As an ICS home learning student you will have your own personal tutor helping you with your course work and with any questions you may have.  Plus our team of Student Advisors are only a phone call away for all the practical advice you may need  - so we really are with you 100% of the way.

Exam Details
This course includes a number of assessments that you complete as part of your coursework and then forward to your tutor.  Once your tutor has marked and graded your work, they'll send it back to you with their comments, if any.

Please note that exam fees are additional to course fees.

Qualification
GOAL Third Level Certificate in Customer Service

What our students say
"The course materials were very easy to work through and clearly set out.  Whenever I needed to speak to someone at ICS, I received good inormation and all the support I needed throughout my course.  I would definitely recommend ICS - in fact, I already have and I hope to take another course in the near future."
Clare Bottomley, ICS Graduate,  Surrey

Key Jobs
This course will be relevant for practising and aspiring:
Contact centre representatives
Call centre agents
Receptionists
Administrators
Sales assistants
Airline cabin crew
Tourism staff
Hotel and catering staff

Free With Course
Textbook:  How to Pass (Third Level) LCCIEB Customer Service.
Interactive CD:  Providing Superior Customer Service

Further Reading
It is recommeded that you read the FREE books included with your course to supplement your learning.