[ 0 Items    £0.00   ]  
 
 
   HOME    LOGIN    WHAT'S NEW?    SEARCH    CONTACT US
Your Selection more
0 items
Categories
A Levels
GCSEs
Alternative Therapy
Animal Care
Art & Creative Skills
Book-Keeping and Accounts
Business
Food and Catering
Health, Beauty & Fitness
Health & Social Care
Hospitality, Hotel and Tourism
iBusiness School Online
Inflight Training
IT
Leisure & General Interest
Linkword Languages
Music
Oxford College
Social Studies
Studio Art School Online
Study House
Technical Studies
The Learning Institute
Information
Qualifications
FAQ
Printable Enrolment Form & Price List.
Contact Details
About Us
About iBusiness School
About ICS
About Inflight Training
About Oxford College
About Studio Art School
About Study House
About The Learning Institute
Easy Payment
Orders outside UK
Privacy & Security
Terms & Conditions
Website Problems
Useful Links
Contact Us
Most Popular
01. Child Day Care Diploma
02. Child Psychology Diploma
03. Counselling Skills Introductory Certificate
04. Business Finance Certificate
05. Psychology Diploma
06. Small Business Finance Diploma
07. Business Administration Certificate
08. Business Management Certificate
09. Business Planning Certificate
10. Customer Relations Certificate


web trader member
Scommesse
GUEST SERVICES CERTIFICATE UNIT B3: FUNCTIONS SUPERVISION [SH] £175.00
box_bg_l.gif.

CERTIFICATE IN GUEST SERVICES UNIT B3: FUNCTIONS SUPERVISION

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration.

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.

COURSE OUTLINE
The course is made up of five elements:

Element One: Prepare Functions
Students will be able to prepare Function Rooms for service in an effective, hygienic and organised manner and understand the importance of preparing the service area within the specified time frames.

Element Two: Provide Silver Service
Students will be able to provide silver service in an efficient manner and understand the importance of completing tasks in a professional manner in order to attract repeat business

Element Three: Supervise a Function
On completion of this unit, the student will know the principles of receiving food deliveries and safe storage of such deliveries and will be able to identify potential food hygiene hazards and react in the appropriate way to remedy such situations.

Element Four: Prepare & Clean Areas
The student will be able to prepare an area for table service in an effective, hygienic and organised manner and understand the importance of prioritising work and preparing the service area within the specified time frames.

Element Five: Maintain Customer Satisfaction
The student will learn at all times ensure that the satisfaction of customers is maintained through effective communication.  This includes all aspects of customer care especially dealing with complaints and requests.

ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.

Available Options:
Format selected::
This product was added to our catalogue on Friday 20 May, 2005.
box_bg_r.gif.
   HOME    LOGIN    WHAT'S NEW?    SEARCH    CONTACT US