Certificate in Hospitality

Student Profile
This programme is designed for anyone working or planning to work in a hospitality environment to gain a broad understanding of the industry and job roles

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by telephone, mail and email.

Assessment
The ASET certificate, which is a  recognised award, is gained through completing a short series of written assignments plus a multi-choice style end-test.

Course Outline
Company and Candidate Information:
Detailing Company Profile and Organisation, personal Job Description, Curriculum Vitae, Personal Development Plan and Aims and Objectives

Products and Services:
Understanding how to receive guests, prepare rooms and offer a food and drink service

Customer Types and Requirements:
The importance of understanding the different types of customers, defining products and services and ensuring customer satisfaction

Local Knowledge:
Outlining details of local and regional transport, places of interest and services

Working within your Organisation: 
Understanding the physical environment, working within a team and Company rules and policies

Health & Hygiene:
Detailing health matters and essential hygiene knowledge

Safety & Security:
Understanding the general safety issues in the workplace, Security implications and legal and statutory requirements