Certificate in Airline & Airport Customer Care

Aim:
To enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.

Target Audience:
Any one considering employment in, or currently employed within the air travel industry.

Content:

1. The importance of the air travel industry
2. Passenger needs - providing a customer service experience
3. Airline and airport customer care
4. Creating a positive impression with passengers
5. Solving customers' problems
6. The importance of product knowledge
7. Key components of airline customer service

Format:
Home or work-based distance learning with tutor support

Commence at any time

Assessed through written assignments

Award:
ASET