CERTIFICATE IN GUEST SERVICES UNIT H1: FRONT OF HOUSE (SERVICES)

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration. 

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking

COURSE OUTLINE
The course is made up of five elements:

Element One: Processing Incoming and Outgoing Calls
All students operating in a business environment must be able to use the telephone effectively.  This includes individual use as well as the relaying of messages for others.

Element Two: Arrival and Departure of Guests
The student will be able to assist the guest on arrival and departure from the establishment and know the importance of company standards in guest service.

Element Three: Customer Information Service
This element is designed to help the student to be able to provide guests with accurate information regarding services and be able to book these according to organisational requirements.

Element Four: Coordinate Greeting & Assistance of Guests on Arrival
This element is designed to help the student to be able to co-ordinate and assist guests on arrival and on departure by checking the number of arrivals and departures for the day, allocation of duties to other departments and assisting with additional services if required.

Element Five: Maintain the Portering and Concierge Service
The element is designed to help the supervisor / manager to be able to supervise the porters within the department to ensure that they provide a good service to customers. The learner must understand the role that porters play in enhancing the image of the organisation as the porter creates the first impression for the customer.

ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.