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01. Air Cabin Crew Operations Certificate
02. Airline & Airport Customer Care Certificate
03. Airline and Airport Medical Care Certificate
Airline & Airport Conflict Management Certificate [IFT] £175.00
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Certificate in Airline & Airport Conflict Management

Aim:
To enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.

Target Audience:
All air industry staff who interface with customers and passengers.

Content:

1. Conflict and anger
2. Listening
3. Negotiation
4. Mediation
5. Crisis Mediation
6. Practical conflict management techniques

Format:
Home or work-based distance learning with tutor support

Commence at any time

Assessed through written assignments

Award:
ASET

Available Options:
Format selected::
 

Easy Payment Scheme

This product was added to our catalogue on Friday 27 May, 2005.
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