Certificate in Business Management NCFE Level 2

Objectives
At the end of the course you will be able to:

• Define the manager’s role
• Describe techniques for managing resources effectively
• List the legal requirements of recruiting staff
• Describe techniques for retaining and parting with staff
• Monitor and review staff performance
• Apply good practice in developing staff
• Define equal opportunities legislation requirements
• Apply good practice in disciplining staff
• Understand techniques for managing time effectively
• Use methods of dealing with stress and crises

Student Profile
This programme is designed for people seeking to understand and apply the principles of managing staff and resources in a variety of businesses.  The course is particularly suited to the general manager with responsibility for a small organisation or a department, needing a broad understanding of management techniques.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by telephone, mail and email.

Assessement
This course is assessed through a series of tutor marked assignments, plus a multi-choice end-test. No attendance at an exams centre is required.

Accreditation
At the end of this course successful learners will receive a level 2 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland. The course is provided in conjunction with Kendal Publishing Limited – a licenced NCFE centre

Course Outline

Module A: Effective Management
• The manager’s role
• Managing yourself
• Managing people
• Managing information
• Managing finance

Module B: Employing People
• Recruiting staff
• Legal aspects of employment
• Keeping staff
• Parting with staff

Module C: Performance Management
• Performance Management
• Contracts of Employment
• Equal Opportunities
• Disciplinary Management
• Categorising Conduct
• Managing Assertiveness

Module D: Time Stress & Crisis Management
• Evaluating your situation
• Time balance techniques
• Stress
• Relaxation
• Crises
• Time management techniques