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Website Problems
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Please make sure you have the latest Operating System and Internet Browser updates installed on your computer. If you do not, you may experience problems with this website. Some users of AOL Web Browsers have experienced problems. We believe this has now been rectified.

All transactions are protected by 128 bit encryption, the highest comercially available level. Our secure server transactions are handled on our www.chaching.co.uk server. Secure satus is indicated in one or both of two ways: the prefix "https" in the URL address bar of your browser and the appearence of a small yellow padlock icon at the lower right of your browser border. In any case the "https" prefix will always be displayed in the URL address bar when you are on the secure server.

AOL Users
If you are experiencing problems, we recommend that you try the steps listed below. It is advised that you print this screen before you continue as there may be occasions when you will need to close AOL for troubleshooting and this will prevent you from reading the required steps. After completing each step you can connect to AOL to see if it has solved the problem. If the problem is still occurring proceed to the next step.


STEP 1: Keyword: Securefix

Please go online and click on the Keyword icon on the AOL toolbar. In here type Securefix and click on Go. You will now be prompted to restart the AOL Software. Click OK and exit AOL.

Once you have completed this step you should launch AOL again and see if the problem is solved. If the problem persists, please continue with the next step.



STEP 2: Using the AOL System Information tool to delete the temporary Internet files.

- If AOL is currently open, close it completely by clicking the X at the top right hand side of your screen.

For Windows 95/98/ME/2000 Professional users:
- Go to Start --> Programs --> AOL --> AOL System Information.

For Windows XP users:
- Go to Start --> All Programs --> AOL --> AOL System Information.

Once the System Information tool is open, proceed with the following steps:

- When the System Information tool opens, click on the utilities tab on the top of the window.
- In the utilities page you will see clear browser cache. Click this button.
- Once the current browser cache size is back at 0kb, click close to exit the AOL System Information tool.

Once you have completed this step, you should launch AOL again and see if the problem is solved. If the problem persists, please continue with the next step.




STEP 3: Reset security settings in Internet Explorer preferences

- If AOL is currently open, close it completely by clicking the X at the top right hand side of your screen.

For Windows 95/98/ME/2000 Professional users:
- Go to Start --> Settings --> Control Panel.

For Windows XP users:
- Go to Start --> Control Panel.

- Double-click Internet Options.
- Click the Security tab.
- Click the Default Level button.
- Click OK to apply the changes and Exit.

Once you have completed this step, you should launch AOL again and see if the problem is solved. If the problem persists, please continue with the next step.



STEP 4: Check Parental Controls

- Please go online using your master screen name and click on the Keyword icon on the AOL toolbar. In here type Parental Controls and click on Go.

- Click Set Parental Controls.

- In here, select the screen name that is having trouble with secure sites. If it is all screen names then each screen name will need to be checked individually in the Edit Controls For: box.

- Then Click on Web Controls for that screen name. In here make sure that Access all Web sites (Recommended for Adults only) is checked and click on Save and then OK.

* Please Note: It may be necessary to reset a Kids Only / Teen / Young Adult to General Access to test this step. Please remember to reset that account back to its previous setting after testing if necessary.

Once you have completed this step, you should launch AOL again and see if the problem is solved. If the problem persists, please continue with the next step.


STEP 5: Check the browser supports 128-bit encryption.

- Begin by first signing on to AOL as normal. Minimise the AOL software by clicking the _ button in the top right hand corner of the screen.

- On the left of your screen, you should see an Internet Explorer icon - a blue 'e'. Double click this to start Internet Explorer. This will bring you straight to your home page.

- If you do not have an icon on your desktop for Internet Explorer, try looking in the Start menu (Click Start, select Programs/All Programs and click Internet Explorer).

- Once Internet Explorer is opened, click on Help on the Internet Explorer toolbar, and then click on About Internet Explorer.

- An About Internet Explorer window will now open. Check that the Cipher Strength = 128-bit. If not please click on (Update Information). This will open the Microsoft Internet Explorer High Encryption Pack update web page. You will need to download and install this pack to adjust the Cipher Strength to 128-bit.
Once you have completed this step, you should launch AOL again and see if the problem is solved.

If you have difficulty following any of the above steps, please go to AOL Keyword: Live Help . From here a Technical Support agent will guide you through the necessary steps and answer any questions you may have during the process.

If you do experience any problems with our website please do let us know. We are always very happy to help:

E-mail:

Telephone:

 

Thank you!

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