Certificate in Business Administration

Objectives
The aim of the course is to provide knowledge and understanding in the
key areas of administration systems and procedures, business services and management support.

At the end of the course candidates will be able to:
• understand effective work practices and meet work objectives
• understand effective business communications
• demonstrate the importance of accurate and timely information
• describe different administration systems and procedures
• identify appropriate equipment and service suppliers
• plan business meetings, events and travel.

Student Profile
The course is suitable for all people working in or planning to work in an administrative role which requires initiative and business awareness

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by telephone, mail and email.

Qualification
The course leads to award of the LCCI Certificate in Business Administration Level 3 on successful completion of an examination.

Assessment
The course assessment takes the form of a written examination lasting
2 ½ hours during which candidates must complete 4 tasks from a choice of 5. Examinations can be taken at any time, by arrangement with your tutor.

In addition, students will be expected to complete a series of work-based assignment activities in preparation for the examination which are submitted to their tutor.

Entry Requirements
There are no particular entry requirements but students must be committed, and have access to a business or voluntary sector organisation in order to complete the course work.

Timescale
The programme takes place over a fifteen week period

Location
The programme is work based enabling students to complete the course without having to attend scheduled college teaching sessions

Tutor Support
Throughout the course, students will receive tutor support by workplace visits, telephone and by post.

Progression routes
The course can lead to further study opportunities e.g.
LCCI Business Administration Level 4
NVQ Business Administration Level 3

Course Outline
The course comprises five modules

1 Equipment, Materials, Services and Supplies
Uses, functions, benefits and general care of business equipment.
Reasons for choice and selection of equipment.
Innovations and developments in business equipment and communications.
Stationery and office consumables, reasons for choice of supplier.
External business services including telecommunications, reasons for choice and
fitness for purpose considerations.

2 Work Environment and Controls
How office design and other factors can impact on employee performance.
Changing work practices and the impact of the virtual office.
The need for safety and security in the workplace and basic requirements.
Office controls, standards and documentation including stock and petty cash.

3 Procedures, Information and Communication
Procedures and standards including turnaround times, reporting and tracking work.
Systems, methods and standards for storing and retrieving information.
Methods of, and aids to communication including use of planning boards,
flow charts etc.
Communication mediums, their appropriateness and advantages including written,
spoken and other forms.
The need for security and confidentiality.
Sources of business information.

4 Organisation and Personal Effectiveness
Office cover and contingency arrangements.
Effective organisation, planning and prioritising of work.
How technology can help with planning and meeting deadlines.
Work patterns and the virtual office.
The importance of teamwork, appraisal and performance monitoring.

5 Business Meetings, Events and Travel
Preparation for meetings and other events.
Choice of venue and requirements for meetings and events.
Making arrangements for business travel and accommodation.