[ 0 Items    0.00   ]  
 
 
   HOME    LOGIN    WHAT'S NEW?    SEARCH    CONTACT US
Your Selection more
0 items
Categories
A Levels
GCSEs
Alternative Therapy
Animal Care
Art & Creative Skills
Book-Keeping and Accounts
Business
Food and Catering
Health, Beauty & Fitness
Health & Social Care
Hospitality, Hotel and Tourism
iBusiness School Online
Inflight Training
IT
Leisure & General Interest
Linkword Languages
Music
Oxford College
Social Studies
Studio Art School Online
Study House
Technical Studies
The Learning Institute
Information
Qualifications
FAQ
Printable Enrolment Form & Price List.
Contact Details
About Us
About iBusiness School
About ICS
About Inflight Training
About Oxford College
About Studio Art School
About Study House
About The Learning Institute
Easy Payment
Orders outside UK
Privacy & Security
Terms & Conditions
Website Problems
Useful Links
Contact Us
Most Popular
01. Child Day Care Diploma
02. Child Psychology Diploma
03. Counselling Skills Introductory Certificate
04. Business Finance Certificate
05. Psychology Diploma
06. Small Business Finance Diploma
07. Business Administration Certificate
08. Business Management Certificate
09. Business Planning Certificate
10. Customer Relations Certificate


web trader member
Scommesse
Effective Customer Care Certificate [SH] 95.00
box_bg_l.gif.

Certificate in Effective Customer Care

Student Profile
This programme is designed for people working in a wide range of sectors and occupations who wish to develop their customer care skills.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by telephone, mail and email.

Assessment
The ASET certificate, which is a  recognised award, is gained through completing a short series of written assignments plus a multi-choice style end-test.

Course Outline

Understanding why Customer Service is Necessary:
Introduction to effective customer relations, identifying customer expectations, benefits of good customer service

Preparing for Customers:
Creating the right impression, the importance of the environment, product knowledge and care, preparation for the customer

Welcoming the Customer:
The initial approach, greeting the customer, choosing the correct style of welcome, identifying special care situations, you are the company, body language

Caring for Your Customers Needs:
Questioning techniques, listening skills, identifying the customers requirements, meeting the customers needs, having the right knowledge, caring for the customer

Improving Customer Service Skills:
Knowing your products and services, giving appropriate information, sources of information, relaying information effectively, using the right language, the laws affecting sales

Resolving Customer Complaints:
Understanding the complaint, fair and consistent, dealing with difficult customers, reasons for complaint, finding the right solution

Internal and External Customers:
Effective telephone skills, internal customers, external customers, confidentiality of information.

Available Options:
Format selected::
This product was added to our catalogue on Tuesday 17 May, 2005.
box_bg_r.gif.
   HOME    LOGIN    WHAT'S NEW?    SEARCH    CONTACT US