CERTIFICATE IN GUEST SERVICES UNIT B2: BEVERAGE SERVICE

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration.

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.

COURSE OUTLINE
The course is made up of five elements:

Element One: Prepare & Serve Wine
The student will learn the skills needed to be able to assist customers in choosing a bottle of wine and serve the wine in the appropriate manner.

Element Two: Spirits & Liqueurs
The student by the end of this Unit should have a good knowledge of spirits and liqueurs and understand the importance of customer satisfaction and repeat business to the department and the organisation.

Element Three: Prepare & Serve Cocktails
This element teaches the student how to be able to prepare and serve cocktails according to recipe specifications.

Element Four: Prepare & Clean for Drink Service
This element provides the student with the skills to be able to prepare drink service areas in a hygienic, proficient and systematic manner.

Element Five: Provide Drinks Service
This element provides the student with the skills needed to be able to provide a drink service for licensed premises in an effective, prioritised and organised manner. 

ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.