CERTIFICATE IN GUEST SERVICES UNIT G2: BASIC SKILLS FOR THE GUEST SERVICES INDUSTRY

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration. 

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.

COURSE OUTLINE
The course is made up of five elements:

Element One: Verbal Communication
Each student must be able to interact verbally and non-verbally with others in various contexts and situations for a variety of purposes. The student will understand the importance of clear, audible verbal communication with both internal and external customers.

Element Two: Perform Basic Calculations
The purpose of this element is to present students with various methods of performing calculations involving the four operations.  The element seeks to reiterate the importance of performing and recording calculations accurately.

Element Three: Operate a Computer
Each person should be able to operate the computer at a basic level and help him/herself when needed to solve tasks and problems. This element covers these skills.

Element Four: Develop Self within a Job
Students will able to analyse their own strengths and weaknesses, set objectives for self-development and implement a development plan in order to achieve these objectives. 

Element Five: Manage Own Development
Students will be able to identify skills and areas of development appropriate to his/ her current and future position. This includes understanding the importance of a development plan with realistic, specific and measurable objectives relevant to him/ her and in line with the organisation’s requirements, also stating review dates and realistic deadlines.

ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award