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Terms & Conditions

Terms and Conditions  
These terms and conditions do not affect your statutory rights

Delivery - Subject to your order being authorised and barring system failure, we will despatch all orders where possible received up to 3.p.m. the same day. Please allow up to 14 working days for delivery of ICS course material.

Delivery UK Customers - If you have any queries regarding postage or would like a more detailed quotation please call us on .

Ordering (UK) - All prices for products listed on the Learning at Home website are quoted in sterling (UK pounds) including VAT at 17.5% where applicable and delivery within the UK including N. Ireland and the Channel Islands. A total order price including VAT and delivery is given when using the on-line checkout. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering. Errors and omissions excepted.

Ordering Outside UK - All prices quoted are in sterling (UK pounds) and include VAT at 17.5%.  Customers outside the European Economic Community will not be charged VAT. The online ordering system is for UK orders ONLY. If you are located outside the UK please contact us. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering. Errors and omissions excepted.

Special Offers - All special offers are subject to availability. Special offer discounts are only available at the time of ordering.

Title - Title to goods remains with Learning at Home until payment in full has been received.

IMPORTANT: In the case of a failure to pay the outstanding balance will become due immediately and all tutor support will be suspended until payment is made. It is the responsibility of the customer to ensure all payments are made. Failure to pay may result in the outstanding amount being refered to an agency for collection and a collection charge of 15% of the outstanding amount will be added.

Your right to cancel an order
- You may cancel your order for any reason within 7 working days or, in the case of goods, within 7 working days of receipt of delivery (According to the Distance Selling Regulations 2000, you have a cooling off period of seven working days from receipt of goods. This period allows an unconditional right to cancel. You will be required to make such a request to Learning at Home prior to returning the goods to the course provider).

Goods must be returned in pristine condition at the customer's cost. There may also be an administration charge depending on course provider. In the case of sealed audio, video, or computer software  or CD goods the customer does have cancellation rights BUT that right will be lost if the goods are unsealed.

Course Transfer Facility
If you wish to transfer to a different course, we may at our sole discretion agree to such transfer. Your course provider may charge a fee for exchanges and, in the case of ICS courses for example, will not refund any price difference if the course you transfer to has a lower cost than your original course . Please contact us for details.

Learning at Home Refunds and Exchanges
Learning at Home undertake to despatch consignments on the day of order placement and will refund payment, when requested, if a period of 14 working days from order placement is exceeded (over 90% of orders are despatched ex stock on day of order placement). Learning at Home will supply course details and samples, as requested, prior to purchase and will refund the price or exchange any product for reason of  manufacturing or material defect if returned within 28 days of delivery with prior agreement. Refunds will be made within 30 days of order cancellation or return of goods. Please note that no CD or video can be accepted for return for any other reason if the seal has been broken. This complies with UK and EU legislation and does not affect your statutory rights.

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