CERTIFICATE IN GUEST SERVICES UNIT G3: TRAINING INDUCTION SKILLS FOR THE GUEST SERVICES INDUSTRY

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration. 

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.

COURSE OUTLINE
The course is made up of six elements:

Element One: Introduction to Training
This element provides the student with the basic skills needed to prepare and offer a training course for specific skills outcomes.

Element Two:  Describe Layout, Services & Facilities of the Organisation
Students will be able to describe the physical layout of the environment, as well as, the services and facilities, which are available, and must understand the importance of being able to provide customers with appropriate information and understand his/ her role as a representative of the organisation.

Element Three: Maintain Effective Working Relationships
Students will be able to contribute towards the smooth running of the department and be able to work effectively with fellow workers, and must also understand the importance of treating internal customers with respect and that confidentiality is a professional conduct issue.

Element Four: Introduce New Staff to the Workplace
The student will learn to  be able to help new employees feel welcome and should assist them in becoming productive as quickly as possible.

Element Five: Conduct on the Job Coaching
The student should be able to develop others on the job, in a way that contributes to the overall effectiveness of the organization.  It is vitally important to share as much knowledge and experience as possible for the long-term benefit of the industry.

Element Six: Plan & Conduct Meetings
All students must be able to plan meetings, draw up agendas, conduct meetings and prepare minutes, and must be able to carry tasks from meetings into work schedules and be prepared to chair meetings of various types.

ASSESSMENT
Students must complete six tutor marked assignments to be eligible for the award