Certificate in Supervisory Development

Student Profile
This programme is designed for people taking on, or planning to take on, a supervisory role in their work environment, and provides a development opportunity which teaches the broad concepts of supervision.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by telephone, mail and email.

Assessment
The ASET certificate, which is a  recognised award, is gained through completing a short series of written assignments plus a multi-choice style end-test.

Course Outline
The Managers Role
What is management? 
Defining the manager’s role and responsibilities
Standards of performance 
Measuring performance
Resources and authority  
Priorities and business planning
Managing change   
Managing time

Managing People
Staffing requirements   
Organisational structure and culture
Recruitment and Induction  
Key ingredients for individual performance
Reviewing performance  
Managing performance
Managing conflict  
Teamworking

Managing Information
Exchange of information  
Gathering information
Communication   
Meetings
Influencing others   
Giving presentations
Written communications  
Decision making

Managing Finance
Overview of financial accounts 
Capital expenditure
Analysing costs   
Key financial measures
Preparing and controlling budgets