CERTIFICATE IN GUEST SERVICES
UNIT A2: GENERAL CLEANING OF GUEST ACCOMMODATION

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration.

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

Price
The cost of the course is £195 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.

COURSE OUTLINE
The course is made up of five elements:

Element One: Clean Floors & Floor Coverings
The student will learn the skills to be able to clean floors and floor coverings, understanding the importance of hygiene, cleanliness and maintaining a safe working environment.

Element Two: Service Toilets & Bathroom Areas
The student will learn the skills to be able to service toilet and bathroom areas, understanding the importance of hygiene and cleanliness to maintain guest satisfaction.

Element Three: Handle & Dispose of Waste
The student will learn the skills to be able to handle and dispose of waste in accordance with organisational requirements, understanding the importance of disposing of waste correctly and base performance on this knowledge.

Element Four: Clean and Maintain Public Areas
The student will learn the skills needed to be able to clean and maintain public
areas, understanding the importance of hygiene, cleanliness and maintaining a
safe working environment.

Element Five: Handle, Store Cleaning Equipment and Materials
The student will learn the skills needed to be able to handle and store cleaning equipment and materials, understanding the importance to themselves and the organisation of maintaining equipment in good working order.

ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.