CERTIFICATE IN GUEST SERVICES
UNIT A3: ACCOMMODATION (HOUSEKEEPING) SERVICES

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration. 

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

Price
The cost of the course is £195 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.

COURSE OUTLINE
The course is made up of five elements:

Element One: Provide a Housekeeping Service
The student will be able to provide a housekeeping service within a designated area of work, understanding the importance of security, hygiene, cleanliness and organisational standards in order to maintain guest satisfaction and comfort.

Element Two: Maintain Housekeeping Supplies
The student will be able to maintain housekeeping supplies at the optimum level, within a safe and secure environment, and must understand how a shortage of supplies impacts negatively on providing the housekeeping service.

Element Three: Maintain Housekeeping Services
The housekeeper must be able to maintain the housekeeping standards through effective staff management and procedures.

Element Four: Control Linen for External Laundry
The student will be able to control linen for external laundry understanding the importance of hygiene, cleanliness and good control systems.

Element Five: Maintain a Clean Linen Supply
The student will be able to maintain a clean linen supply, safely, securely and hygienically, and understand the importance of this for the organisation and the customer.

ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.