CERTIFICATE IN GUEST SERVICES
UNIT A4: ACCOMMODATION (LAUNDRY)

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration. 

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

Price
The cost of the course is £195 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.

COURSE OUTLINE
The course is made up of five elements:

Element One: Provide on Premises Laundry Services
The student will be able to deal with written communications and ensure secure delivery and storage of the laundry and must understand the importance of sorting mail messages and written communications correctly.

Element Two: Provide a Valet Service
The student will be able to provide a valet service understanding the importance of hygiene, cleanliness and high standards in order to maintain customer comfort and satisfaction.

Element Three: Launder Guest Clothes
The student will be able provide a guest laundry service while understanding the importance of taking care of guest property and working according to work schedules.

Element Four: Maintain a Clean Linen Supply
The student will be able to maintain a clean linen supply, safely, securely and hygienically, and understand the importance of this for the organisation and the customer

Element Five: Maintain Customer Satisfaction
The student will learn at all times ensure that the satisfaction of customers is maintained through effective communication.  This includes all aspects of customer care especially dealing with complaints and requests.

ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.