CERTIFICATE IN GUEST SERVICES UNIT B1: BAR SERVICE

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration. 

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

Price
The cost of the course is £195 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.

COURSE OUTLINE
The course is made up of five elements:

Element One: Clean & Store Glasses
Each student will be able to clean and handle glassware in an efficient, hygienic and organised manner and understand the importance of preparing the glassware and cleaning area within the specified time frames.

Element Two: Prepare & Clean Areas for Drinks Service
This element provides the student with the skills to be able to prepare drink service areas in a hygienic, proficient and systematic manner.

Element Three: Prepare Keg & Cylinder Drinks
Each student will be able to prepare for use of kegs and gas Cylinders, and to be able be able to check for faults understand the importance of carrying out his tasks according to specifications.

Element Four: Maintain Cellar Store
The student will be able to maintain cellars / beverage store rooms in a hygienic, efficient and systematic way.

Element Five: Clean & Restock
Each student will be able to prepare drink machines/equipment in a hygienic, efficient and systematic manner, and must understand the importance of preparing the drink machines/equipment in accordance with specifications.

ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.