Certificate in Airline & Airport Conflict Management

Aim:
To enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.

Target Audience:
All air industry staff who interface with customers and passengers.

Content:

1. Conflict and anger
2. Listening
3. Negotiation
4. Mediation
5. Crisis Mediation
6. Practical conflict management techniques

Format:
Home or work-based distance learning with tutor support

Commence at any time

Assessed through written assignments

Award:
ASET