Certificate in Airline & Airport Passenger Service Agent Skills

Aim:
To Enable students to develop essential knowledge, understanding and skills for passenger service agent Roles.

Target Audience:
Existing and prospective Passenger Service Agents

Content:
1. Preparation for ground crew duties
2. Airline service standards
3. Effective delivery of airline customer standards
4. Using teamwork skills in an airline environment

Format:
Home or work based distance learning with tutor support

Commence at any time

Assessed through written assignments

Award:
The course is accredited at level 2 by ASET, a leading awarding body recognised by the UK Qualifications and Curriculum Authority.