CERTIFICATE IN GUEST SERVICES UNIT H2: FRONT OF HOUSE (ADMINISTRATION)

Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations.  People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment.  The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation
This course is intended for personal development and is not accredited. Students completing a series of tutor marked assignments will receive a completion certificate from Study House.

Study Method
The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of registration.

Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Accreditation
This course is intended for personal development and is not accredited. Students completing a series of tutor marked assignments will receive a completion certificate from Study House.

Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.

Pack/Course Contents
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Accreditation

COURSE OUTLINE
The course is made up of five elements:

Element One: Handling Mail
The student will be able to deal with written communications and ensure secure delivery and storage thereof. The learner must understand the importance of sorting mail messages and written communications correctly.

Element Two: Maintaining a Booking System
The student will be able to maintain, determine, record and confirm bookings on a manual and computer system

Element Three: Guest Accounts & Departures
The student will be able to prepare customer accounts and deal with departures in accordance with organisational requirements to ensure a smooth check out process and maximise customer satisfaction.

Element Four: Maintain the Front Office Service
The student will be able to run a front desk operation and be able to handle over bookings and use sales techniques to maximise profit for the organisation.

Element Five: Handle & Process Payments
Each student will be able to prepare, operate a payment point and process payments efficiently as well as performing cashing up and hand over procedures. 

ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.